Privacy Policy
At elorynthiq, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information when you interact with our financial fraud prevention education services.
We operate under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). Your trust matters to us, and we're committed to handling your information with care and transparency.
Information We Collect
When you use our services, we collect different types of information depending on how you interact with us. We're upfront about what we gather and why.
Personal Details You Provide
This includes information you give us directly when you sign up for our programs, contact us, or participate in our courses:
- Your name, email address, and phone number
- Postal address for course materials or certificates
- Payment information (processed securely through our payment providers)
- Educational background and professional experience when relevant
- Communication preferences and feedback you share with us
Technical Information
Our website automatically collects some technical data to help us improve your experience:
- IP address and browser type
- Device information and operating system
- Pages you visit and how long you spend on them
- Referral sources that brought you to our site
- Time and date of your visits
Learning Progress Data
If you enrol in our courses, we track your progress to help you learn effectively:
- Course completion status and quiz results
- Time spent on different modules
- Downloads and resource access
- Assignment submissions and feedback
How We Use Your Information
We only use your data for specific purposes that benefit your experience with our services. Here's what that looks like in practice.
Service Delivery
We use your information to provide the educational services you've signed up for—processing enrolments, delivering course materials, tracking your progress, and issuing certificates when you complete programs.
Beyond basic service delivery, we use your data to:
- Respond to your questions and provide customer support
- Send important updates about your courses or our services
- Improve our educational content based on how students engage
- Prevent fraud and maintain platform security
- Comply with legal obligations under Australian law
- Analyse trends to create better learning experiences
We might also send you occasional emails about new courses or resources that match your interests. You can opt out of these marketing messages anytime—just click the unsubscribe link in any email.
Data Sharing and Third Parties
We don't sell your personal information. Period. But we do work with trusted partners who help us deliver our services effectively.
Service Providers We Work With
These companies help us run our platform and deliver courses to you:
- Payment processors for secure transaction handling
- Email service providers for course communications
- Cloud storage providers for course materials and data
- Analytics tools to understand how people use our site
- Customer support platforms for helping you when needed
All these partners are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.
When Law Requires It
Sometimes we're legally required to share information—with law enforcement, regulatory bodies, or courts when they have proper authority. We'll only disclose what's legally necessary and will notify you when possible.
Business Transfers
If elorynthiq is ever acquired or merged with another company, your information would transfer to the new owner. We'd notify you before this happens and explain any changes to how your data is handled.
Your Rights Under Australian Law
Australian privacy law gives you specific rights about your personal information. Here's what you can do and how to do it.
| Your Right | What This Means |
|---|---|
| Access | Request a copy of the personal information we hold about you |
| Correction | Ask us to fix information that's inaccurate or outdated |
| Deletion | Request deletion of your data when we no longer need it |
| Restriction | Limit how we use your information in certain situations |
| Objection | Object to certain types of data processing |
| Complaint | Lodge a complaint with us or the OAIC if concerned |
To exercise any of these rights, send us an email at help@elorynthiq.com with "Privacy Request" in the subject line. We'll respond within 30 days and verify your identity before processing your request.
Office of the Australian Information Commissioner
If you're not satisfied with how we handle your privacy concerns, you can lodge a complaint with the OAIC at oaic.gov.au or call 1300 363 992.
Data Storage and Security
Keeping your information secure is something we invest in seriously. We use industry-standard security measures, but we're also realistic about what that means.
Where We Store Data
Your information is primarily stored on secure servers located in Australia. Some data might be processed or stored overseas by our service providers (mostly in the United States and Europe), but only with providers who meet strict security standards.
Security Measures
- Encrypted data transmission using SSL/TLS protocols
- Secure database storage with access controls
- Regular security audits and vulnerability testing
- Staff training on data protection practices
- Multi-factor authentication for administrative access
- Automated backup systems with encrypted storage
While we take security seriously, no online system is completely immune to breaches. If a security incident affects your data, we'll notify you promptly and explain what happened and what we're doing about it.
How Long We Keep Your Data
We keep your information only as long as needed for the purposes we collected it. Here's a rough guide:
- Active student records: Duration of enrolment plus 7 years
- Course completion certificates: Permanently (you earned them)
- Financial records: 7 years (Australian tax law requirement)
- Marketing communications: Until you unsubscribe, plus 2 years
- Technical logs: 12 months maximum
After these periods, we securely delete or anonymise your information so it can't be linked back to you.
Cookies and Tracking
Like most websites, we use cookies—small files stored on your device that help our site work properly and understand how people use it.
Essential Cookies
These are necessary for basic site functionality. They remember your login status, language preferences, and shopping cart contents. You can't turn these off without breaking the site.
Analytics Cookies
We use these to understand which pages are popular, how long people stay, and where they struggle. This helps us improve our courses and fix problems. You can opt out through your browser settings.
Managing Cookies
Most browsers let you control cookies through their settings. Check your browser's help section for instructions. Keep in mind that blocking all cookies might prevent some features from working.
Children's Privacy
Our services are designed for adults. We don't knowingly collect information from anyone under 18 without parental consent. If you're a parent and believe your child has given us information, please contact us immediately so we can delete it.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active users by email and update the "Last Updated" date at the top.
We encourage you to review this policy periodically. Continuing to use our services after changes means you accept the updated terms.
International Data Transfers
Some of our service providers operate outside Australia, which means your data might be transferred internationally. When this happens, we ensure these providers have adequate privacy protections in place—either through contractual agreements or because they're located in countries with strong privacy laws.
You have the right to ask about these transfers and the safeguards we've put in place. Just reach out to us with your questions.